Where is my order?
On some unfortunate occasions, delivery can take up to 20 working days even though all orders are shipped the same day as placed.
When this occurs it is usually down to the delivery agent miss-handling the package, which can then become lost within the network.
If your order has not been received within 20 working days from placing your order, please contact our customer service team at firstname.lastname@example.org
Please note : You have 30 days from the date of placing your order to claim that your order has not arrived.