- 1.1. How do I create an account?
- 1.2. I have forgotten my password - How do I reset it?
- 1.3. How do I subscribe to your newsletter?
- 1.4. How do I unsubscribe to your newsletter?
- 1.5. I have subscribed, but am not receiving your newsletter
2. Voucher Codes
- 2.1. Can I apply two codes for one order?
- 2.2. My code is does not work
- 2.3. Where do I apply a discount code?
- 2.4. Which promotions do you currently have?
- 4.1. I am unable to pay with Paypal
- 4.2. The promotional code disappears when I go to the payment process
- 4.3. Which methods of payment do you accept?
- 5.1. How long does delivery take?
- 5.2. What is your last despatch date before Christmas?
- 5.3. How do I track my order?
- 5.4. The tracking number is not recognised
- 5.5. I have not yet received my order
- 5.6. The tracking details state: returned to sender
6. Arrived Items
- 6.1. My item has arrived damaged
- 6.2. My item is faulty
- 6.3. I have received the incorrect item/quantity
- 6.4. I no longer want this order
1.1. How do I create an account?Top
To create an account, go to the Dealtastic home page. At the top right hand side of the page, click login/sign up. Once this button has been clicked, a window appear, you will then be required to enter your name, email address and create your password. When submitted, this shall direct you to your account where you can manage your orders, addresses, and account information.
1.2. I have forgotten my password - How do I reset it?Top
If you have forgotten your password click “ forgot your password” underneath the login button once you have clicked “ login/sign up”. You shall then receive an automatic email containing your new password which may be altered once you are logged in. If you do not receive your automatic email, then please do contact us and we shall send you a password.
1.3. How do I subscribe to your newsletter?Top
You may subscribe to our newsletter by submitting your email address at the top right hand side of the home page, you shall then receive daily emails alerting you of our daily deals and our promotions.
1.4. How do I unsubscribe to your newsletter?Top
If you wish to unsubscribe from our newsletter then you may do so by clicking the unsubscribe button on the newsletter, or, once logged in you may click on newsletter and un-tick the “general subscription” box.
1.5. I have subscribed, but am not receiving your newsletterTop
If you are not receiving our newsletter, please double check your junk emails, the general subscription box in the newsletter section once logged in is ticked, or re-submit your email address.
2. Voucher Codes
2.1. Can I apply two codes for one order?Top
Due to our system we can only accept one code per transaction
2.2. My code is does not workTop
If your code does not work , this may be because the code is either no longer valid, or has been entered incorrectly, please ensure there are no spaces before or after the code as the codes are very sensitive. If you are still experiencing problems with your code then please contact us.
2.3. Where do I apply a discount code?Top
Once you have clicked “I’ll take one” on one or more products then you shall see the “coupon codes” section when you go to your basket, you may enter the code in this space and click apply, the amount shall then automatically be deducted from your order.
2.4. Which promotions do you currently have?Top
Promotional codes are subject to change depending on many different factors including stock levels, shelf-life and deals with our suppliers.
3.1. How do I place an order?Top
To place an order, simply click “I’ll take one” and proceed to your basket, there, you can update quantities, add a discount code and proceed to the checkout, then, you may follow the payment method of your choice on the screen.
3.2. I am unable to update the quantity in the basketTop
If you are unable to update the quantity in your basket, please ensure that the number has been changed and “update basket” has been clicked. For slow internet connections please allow time for this to load.
4.1. I am unable to pay with PaypalTop
If you are unable to pay with Paypal, then please ensure that the details in your Paypal account details match your credit card and your account details with Dealtastic. If Paypal still fails , then please use either a debit or credit card.
4.2. The promotional code disappears when I go to the payment processTop
If the promotional code disappears when you proceed to the checkout, then please do let us know and we shall refund you the difference if the code is still valid at the time you contact us.
4.3. Which methods of payment do you accept?Top
We accept most credit cards and debit cards, Paypal and JCB. For the exact details please click “proceed to checkout” where you may see which methods we accept.
5.1. How long does delivery take?Top
In most cases orders are received within 7 days but on the rare occasion it can take longer due to postal system failures. If this happens to you, please email our customer service team for further information at email@example.com The maximum time that you will be asked to wait before we can undertake an enquiry with the postal provider is 14 working days after that your order has been dispatched.
Please note: if your order is not arrived within 10 working days, please contact us again and kindly confirm your delivery address.
5.2. What is your last despatch date before Christmas?Top
For deals posted before 19/12/11, the last despatch date to receive your order in time for Christmas is 19/12/11, deals posted after this date shall not be received in time for Christmas.
5.3. How do I track my order?Top
You may track your order by entering your tracking number and your postcode into the Hermes website.
5.4. The tracking number is not recognisedTop
Normally, if your tracking number is not recognised, this means that your order has not yet been despatched. If this remains the case for more than 10 working days, then please contact us.
5.5. I have not yet received my orderTop
Please see delivery times, if you still have not received your order after 10 working days, then please contact us and we shall track down your parcel.
5.6. The tracking details state: returned to senderTop
If the tracking details state returned to sender, this is most likely to be due to an address query or a damaged parcel. If this has happened to you, then please contact us so either a replacement, refund or credit may be issued.
6. Arrived Items
6.1. My item has arrived damagedTop
If any item arrives damaged please contact our customer service team within 14 days of delivery for a Returns Authorisation Items not claimed as damaged after this period may not be authorised for replacement.
6.2. My item is faultyTop
Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ). Within 12 months of delivery , if there is a fault with your product we will normally offer a prompt repair,exchange or credit (credit to include original postage)
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear. We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you.
6.3. I have received the incorrect item/quantityTop
If the goods Dealtastic delivers are not what you ordered or the delivery is of an incorrect quantity, Dealtastic shall have no liability to you unless you contact our Dealtastic service team within 7 days of delivery for a Returns Authorisation
6.4. I no longer want this orderTop
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part.